- Pursuant to Article 19 of the Consumer Protection Act, you are entitled to a 7-day inspection period starting from the day after delivery confirmation. During this period, you may request a return without providing a reason.
- The inspection period is solely for evaluating whether the product meets your expectations and is not a trial period.
- Goods become ineligible for return once unsealed, used, or rendered non-restorable to original condition (e.g., damaged outer packaging seals, removed stickers, missing tags or accessories).
Returns or exchanges may be requested within the inspection period under the following circumstances:
✔ Actual product received does not match order details (incorrect shipment, missing items)
✔ Obvious damage or deformation occurred during shipping
✔ Product specifications, packaging, or contents do not match official website descriptions
✔ Product exhibits defects or malfunctions not caused by human factors
You must provide unedited video footage of the entire unboxing process starting before opening the package as proof. The video must clearly show the unopened condition and contents of the packaging.
Unboxing Reminder｜You must record the entire unboxing process starting with the complete exterior of the package. Failure to record will result in the rejection of your return request for defective/incorrect items.
❌ Items that have been unsealed, used, or show obvious signs of use (except for product defects)
❌ Items with damaged original packaging seals, adhesive strips, tags, or missing accessories
❌ Items returned after the 7-day inspection period (calculated from the day after delivery confirmation)
❌ Personal hygiene items (e.g., cosmetics, skincare products, fragrances, bath products) once opened
❌ Failure to provide full unboxing video documentation (mandatory for defect claims or incorrect shipments)
To protect other consumers' rights, personal hygiene items are non-returnable once opened.